UVI Network

Below you can found more about UVI Network and websites that are part of it.

Hello, its really nice to see you here! This terms are applying to all UVI Network websites: UVIChair.com, UVIGear.com, UVIGear.si, UVIDesk.com and UVI.Plus. If you have any questions regarding this terms please feel free to contact on on email info@uvi.plus or use contact form on our websites.

1. General part

1.1 All services and products from the online store’s that are part of UVI Network (in further writing referenced as “store”), in line with the Consumer Protection Act (ZVPot-UPB2) and are based on international codex along with recommendations from GZS, are performed by LEGIT D.O.O., Brnčičeva ulica 13, 1000 Ljubljana – Črnuče, Slovenia ( in further writing referenced as “provider”)

1.2 The Client or buyer or user in further writing means: personal buyer, self employed store owner, company or a organisation that the provider provides a service to.

1.3 Terms and Conditions apply to all services that the provider is offering and deal with all the users rights, operation of store, and all the legal or business relations between the provider and buyer, in all operating conditions.

1.4 A buyer, that wants to make a purchase at store  must enter perosnal data so we can process the order, additionaly user can register account on store. In some cases user must have registered account before he can make orders (when ordering digital products, subscriptions or special products that need account). In some cases the user name is the same as his e-mail address. The user name, that the visitor gets via a e-mail confirmation letter unambiguously define and bind the user with the entered data. The user can change his password independently – any change of user name or a e-mail address change must be done via a request message to info@uvi.plus. The user will be informed via e-mail when the change is done.

2. Obligation of the provider and the client

2.1 The provider does not guarantee accuracy of data (pictures and text) on the web store. Due to the nature of business over the world wide web, the offers change quickly and often. Store does not take the responsibility for any mistakes in the description of goods at the web store.

2.2 The provider commits, that the services will be done with the best quality possible and in the agreed time frame.

2.3 The provider commits that he will always provide the buyer with:

  • Identity of the company ( Name and registered address and the registration number)
  • Contact information for a fast and efficient communication ( e-mail, telephone…)
  • Key facts of the goods or services
  • Access to goods and services that are offered
  • Terms of delivery of goods or execution of services (place, way and time of delivery)
  • All prices must be clearly and unequivocally listed, it has to be evident, if the rate includes VAT and cost of shipping (in the checkout stage)
  • Method of payment and delivery
  • Time validity of the offer
  • Time frame, in which it is still possible to withdraw from the contract and the terms for the withdraw (including, if there is any cost involved in the withdraw from the contract)
  • explanation of the procedure on the appeal (along with all the contact information for the person in charge for customer service)

2.4 Entry of personal data at registration and later on at purchase, at the web store is exclusively used for proper execution of our services. The provider will never forward, lease, sell or in any other form trade with your personal information. In addition, your personal information will never be used in a way you do not support or agree with.

2.5 Orders accepted before noon at 12.00 will be addressed as orders accepted that day, and the delivery date starts counting from that day. Agreed delivery dates can change in case of force major events, like natural disasters, longer electrical or internet connections cut outs.

3. Changes in terms and conditions

3.1 Provider holds all the rights to change the terms and conditions with our further notice. Changes come into effect at the moment they are published on the web store.

3.2 With using the services and registering at store, you agree, that you are fully aware and agree to the all  listed terms and conditions on this page.

4. Offered articles and services

4.1 Store due to the nature of business over the world wide web frequently and quickly changes its offerings. The provider does not take any responsibility, direct or indirect, compensation or any other responsibility for the accuracy of information given on the web store.

5. Ordering and purchase procedure

5.1 In the web store goods are sold only online. If the buyer wants to buy goods with the online web store prices and pick up the goods in person at the store, it has to be marked as such at the time of purchase at store as a personal pick up, in other case the items are sold by the prices that are fixed for the physical store. Sent orders are considered as final. In case of a wrong order or cancellation of that order, the buyer can correct or cancel his order only until he gets an e-mail message “order complete”. Once the buyer gets a e-mail message “order complete”, cancellation of order is no possible. Provider in case where it sees that under terms and conditions can not process the order, hold all the rights to decline the order and return the buyers funds. The buyer can decline or cancel the order only before receiving the a e-mail message “order confirmed”.

5.2 Procedure for ordering
After submitting the order the buyer gets an e-mail message about that the order is confirmed – “order confirmed”. More information about the status of the order can be found on the providers web store. The order (checks the delivery date and possibility of availability of the goods) and finally confirms or declines the order. If order will be declined or cancaled customer will be notified (with reason of declining or canceling order) by email or phone. In some cases the provider can contact the buyer via phone call from the contact number the buyer left in the registration or order form to check delivery address, time of delivery etc. The goods that the provider does not have on stock in his own storage, are exclusively bound to the delivery terms and times of the providers supplier, in which the supplier can deliver the goods to the provider so the provider can update the buyer on the latest delivery dates. If the delivery time is to long and the buyer does not want to wait, he can contact the provider to state to take that item out of the order and the provider must return the funds (if payed in advanced). The other items in the order can be shipped to buyer or on the buyers request the whole order can be cancelled. If the supplier announces to the provider, that the delivery of the goods is three months or more, the supplier can cancel the order to buyer in regards that the goods are not available. Within the day of order rejection the buyers order is cancelled. The provider does not take any responsibility for any damages that may have occurred due to long delivery dates or the goods not available, that the provider does not have in his own storage.

5.3 When the provider prepares the goods and ships them out, he informs the buyer about it via e-mail message “order sent”. The sent message also includes the return policy and the info about who the buyer contacts, if  there are any delays in delivery dates or in case of complaints (info@uvi.plus)

6. Prices

6.1 All prices in the web store include VAT, unless if stated differently. Prices in the web store are valid only for orders made via the web store and for orders that are payed on collect by cash only. The online prices can be diffrend for some registered users that are subscribed to UVI Plus VIP Club!

6.2 Prices are valid at the time of order submission and don’t have predetermined value. Prices are valid only when payed in above mentioned methods and in above mentioned terms and conditions. Despite continued efforts to provide the most up to date and accurate prices, it is possible, that the information about the price is wrong, in case that the price changes during the processing of the order. In that case the provider will allow the buyer to cancel the order and offer a solution that is beneficial to both parties. Contract of sale between the buyer and provider is made at the moment when the provider confirms the buyers order – when the buyer receives a e-mail message “order sent”. From that moment on all prices and other terms are fixed both for the provider as for the buyer. Discounts and Promotional codes do not add up. If there is obvious mistake of the price stated on store and we cannot fulfill order at this price we will cancel order (customer will be notified by email).

7. Withdrawal and Returns

7.1 The buyer has the right that within 14 days of receiving the goods (or signing a contract or after a finished service) to withdraw from the offer. He has to notice the provider in written form over post or via e-mail on info@uvi.plus. There is no need for the buyer to state the reason of the return. The return period starts counting the next day after receiving of the goods. The only expense the buyer has with the withdraw from the offer is the cost of the return shipment of the goods. The goods must be returned to the provider within 30 days from the submission of the withdraw of offer, and the provider must refund the buyer the cost of the returned item. For keeping track of when the funds were returned to the buyer, the refund can be only payed to the buyers bank account. There is NO cash refunds!

If the buyers has already started to use the item or any technical items, he already opened or assembled them, withdraw from the offer is no longer possible.

The returned goods must be returned undamaged and in unchanged amount, except in cases, where the goods were damaged, lost, broken or their amount was changed and it was not the fault of the buyer. Original packaging is a essential part of the item and is provided by the manufacturer (in line with 36. Article Consumer Protection Act) as it  it is essential, that it is returned in a eventual return of the goods and it must be in its original condition – not damaged and in not changed quantity.

7.2 In the case of returns an easy procedure of item return is essential and provides a pleasant experience when shopping online. If the buyer is not happy with the product, he/she has to inform the provider about it within 14 days from receiving the item. The item must be returned to the provider within 30 days from the buyers withdraw submission sent to info@uvi.plus. The goods must be returned to the company address, that is stated bellow. We do not accept return shipments with charge on collect basis!
The items must be returned in their original packaging and they must not be damaged, dirty or visually in used condition. The original invoice and all the documentation must be present with the return shipment. The charge of return shipment is on the buyers behalf.
If all the above criteria are achieved we will refund you the money in 14 days in the value of the returned item or by request exchange it for a different item. Postage cost are not subject to refund and are not returned to buyer. After the 14th day from accepting the items is over, the 14 day return period is over and return of items is no longer accepted.

8. Security of your personal data and communications

8.1 The provider uses appropriate technological and organisational resources for protection of transmission and saving of personal data and payments. The provider of payment solution in that regards uses a 256-bit SSL certificate issued by an authorised organisation. In charge for safe authorisation and credit card transactions are Adyen and Paypal. Authorisation of credit cards are done in real time with immediate checking of data with the bank. Credit card numbers or any other information about payments made online are not saved.
The provider commits for long term protection of your personal information, the data you will submit at registration and at ordering the goods.
The provider for a indefinitely time saves IP addresses from all of the visitors on the web store. With registered members the providers saves: Name and surname, e-mail address, contact phone number, primary address and shipping address, country of living and time and date of registration. The provider uses that data exclusively for executing orders (sending informational material, offers, invoices) and all other needs for communication with the buyer. The buyer’s data will not be given to unauthorised personnel. However, it is also the responsibility of the buyer to keep his/her personal data safe, moreover, keeping his/her username and password safe and using a proper antivirus software on his/her PC.

8.2 Provider will not get in contact with the buyer via remote communication resources until buyer gives confirms that he/she wants to receive your promotion messages.

Promotional email messages will contain:

  • clearly presented message from provider
  • the messages will be clearly marked as promotional material
  • various promotions, sales and other sales offerings will be clearly marked as such. Also participation in those will be clearly marked
  • unsubscription from the promotional material will be clearly marked in footer of message
  • we will fully respect the buyers wish not to receive promotional material

8.3 Buyers comments and product ratings that the buyers write and give are a part of a functional store. They are meant for the buyers community. Comments can be written by registered user or visitor of store, the provider holds the right to delete or reject any insulting, inappropriate or useless comments posted on the web store. With the posting of a comment the user fully agrees to the terms and conditions and allows the provider to publish a part or the whole text in the comment in all electronic or other media. Provider has the right to use the text for a unlimited time period and in any manner that is in the commercial interest of the provider, including publishing in adds and other marketing communications. The author of the comment and the post agrees that he is owner of the material and moral author rights for the written comment and that he transfers those rights nonexclusive and with no time limit to the provider.

9. Warranty and service

The warranty period begins with the day of pick up or delivery of the ordered goods. Warranty is provided by the manufacturer or the importer, who is responsible for the warranty terms. The warranty is not valid for consumables, that are subject to constant use or ware (like tapes, toners, batteries, etc….). Items that brake in the warranty period, will be repaired, or replaced within at least 45 days. When that is not possible, the item is replaced by a new one on the buyers request.
Items that are delivered for repairs after the warranty period has expired, will be repaired after agreement with the buyer or will be sent for repairs to the official dealer in the shortest time period. With that, the buyer takes over all the expenses involved in the repairs (work, material, delivery, etc…). Repair work and the material is charged by the valid price rate of store or official service. In the case of switching of the goods, the switch is made only after the payment of the goods. The buyer can pick up his goods only after payment of all charges involved.
The warranty period of each item is listed in the detailed description. General warranty for all items is 2 year, unless for items that are stated differently. Warranty is not valid for consumables. The warranty can be applied with the original invoice or a copy of the warranty notice. You can return the broken goods to the providers store or send them directly to the official service. The warranty is voided in case of misuse, mechanical damage, service done by non-authorized personnel… If there is no info about the warranty, the item has no warranty or there is no data about the item having warranty. In that case the buyer can contact the provider, who will provide the accurate information.

10. Payment methods

10.1 With the submitted order in web store the buyer is bound to pay the invoice in the selected manner:

  • payment in advance with payment on company bank account based on sent invoice or quotation,
  • payment on deliver/collect basis,
  • payment via PayPal (Payment through PayPal can have percentage fee on order. Fee depends of country and will be added in checkout),
  • Credit Card Payment tru Adyen supporting VISA, Mastercard, Diners and other credit cards.

10.2 The provider issues a invoice to the buyer on a durable medium, with listed costs, and instructions on how to withdraw from the offer in how to return the item, if that is needed or possible. The buyer is responsible for checking the correctness of the data on the invoice and report all possible errors to the provider in 8 days from receiving the receipt. Later on, we do not accept objections about wrong invoices. Contract of sale (buyers order) is saved in a electronic form on the providers server and is accessible to the buyer at any time in his user profile (My account).

11. Delivery

11.1 Provider will deliver the goods or services in the agreed term. Service provider for package delivery’s is Pošta Slovenije and GLS, but the provider holds the right to use a different delivery service without notice. In case of accepting goods over a delivery service, please be sure to sign the accompanying documentation.

If you choose to pay at delivery (only for some countries!) the buyer must pay all the cost of delivered goods and the delivery charges to the delivery company. And the buyer is also responsible to visually inspect the goods for any damages on the packaging and the item itself upon the delivery of the goods.

With purchase at the web store and selecting a delivery method, the buyer agrees, that we give buyers name, surnamee, address of delivery,phone number and email, that was given at the time of order to the delivery company, to make the comunication and delivery.

Cookies

What are cookies and how are we using them throughout UVI Network

By submitting your online order or creating account, you  accept all cookies. For more info about cookies please check Privacy and Policy and Cookies below. ​

All possible disputes will be handled by the court in Novo mesto, Slovenia.

For any additional information please contact us on email: info@uvi.plus

Last update – 15.11.2019

About cookies

Cookies are nothing new, all web site visitors have many cookies from different websites on their computers, tablets, and mobile phones. It is new only that with the new legislation (ZEKom-1) there are changes in the information and / consenting to visitors using them.

What are cookies?

They are small text files that most websites store on devices that users access the Internet in order to identify the individual devices that users’ have used in accessing the website. Their storage is under the complete control of the user’s browser – user can restrict or disable cookie storage however he wants to. Cookies are not harmful and are always time-limited.

Why are cookies needed?
They are fundamental to providing user-friendly online services. The interaction between the web user and the site is faster and easier with the help of cookies. With their help, the site remembers the individual’s preferences and experiences, thus saving time and making browsing more efficient and friendly.

Some specific examples of using cookies:
For a better user experience on the website, we adjust the visibility of visitors according to past visits
to save choices when creating a shortlist of devices and offers and comparing them
We keep you logged in on sections of websites where registration is required
Identify your device (computer, tablet, mobile) that allows adjustment of content for your device
to monitor the visit, which allows you to check the effectiveness of content display and ad relevance, and constantly improve web pages
they are necessary for the operation of certain services (eg online banks, online shops and other forms of e-commerce …)

Disabling cookies

You decide if you want to allow the storage of cookies on your device. You can control and modify cookie settings in your web browser however you like.

UVI account and Cookies

Keep in mind that if you use our third party functionalities like Google Login you will load cookies from that third party so functionality can work.

Cookies are generated when user/customer uses Account options for the store website (with click on button Login or Register) or adds Product/products to shopping cart (with click on button Add to cart) and those cookies are needed for websites technical functionality, user accepts those cookies with click on a button. Third party cookies (needed for technical functionality) can be generated with click on third party links/buttons (example: PayPal Express payment or Google Login button), we provide only secured and trusted third party solutions!

Cookies you can found on our websites:
– Matomo / Piwik (Anonymous analytics and site performance)
– Woocomerce (Stores you cart in your browser)
– Language cookie (stores your setup language of website)
– cfduid (Cloudflare for cachign website)
– anb_limitation (How many times nitification bar is displayed)
– PHPSEESID (PHP session cookie for page to display)
– WordPress_sec (Login and functionality of WordPress functions)
– WordPress_user, wordpress_loged_in and wordpress_c (Login to webpage)

You decide if you want to allow the storage of cookies on your device. You can control and modify cookie settings in your web browser however you like. Please use Google Search with term “Disable Cookies in Chrome (change name to browser you are currently using)”.

Privacy and Policy

We take privacy very seriously that is why we have taken a lot of steps to keep your information safe and secure!

Personal data

The personal information of our users is one of the areas that we are paying extraordinary attention to. Keep in mind that all requirements are met and in some cases even exceeded because your data and data security is in the first place. Online Store Manager / LEGIT  d.o.o. in accordance with the Personal Data Protection Act, that is committed to protecting the personal data of its users. For the needs of an online store business, we collect the following user data:

  • name and surname,
  • the address and place of residence,
  • e-mail address (your username),
  • contact telephone number,
  • password in encrypted form,
  • and other data that users enter into forms on the site

We are not responsible for the accuracy of data entered by users. For security purposes, IP addresses are also collected from which users access the site. At the beginning of the visit, each user is assigned a session cookie to identify and monitor the shopping cart. On your computer, our sites may also store other purchases such as: the user ID in the encrypted form (to identify the user at the next visit), product reviews (you know whose items you’ve already rated), and Matomo cookies (our anonymous website visits analysis). All of the above information, except cookies, are stored permanently on the server. Session cookies are stored in server’s memory only for the duration of the visit and are deleted after one hour of inactivity, and permanent cookies are stored on the visitor’s computer. LEGIT d.o.o. manages the data in an anonymous summarized form that can be used for statistical analysis purposes. User’s data will not be forwarded to unauthorized persons in any way. We only share the necessary data with the delivery service (eg Pošta Slovenije, GLS) for the successful completion of the order (user address for delivery, phone number and amount in case of payment upon delivery). We will contact users via means of remote communication only if the user does not explicitly object to this.

Exceptional disclosure of personal information

The data that will be collected and processed will only be disclosed if such an obligation is specified in the law or in good faith that such action is necessary for proceedings before courts or other state bodies and for the protection and realization of legitimate interests of LEGIT  d.o.o

Deletion, unsubscription, and data request request

The user can always opt out of receiving promotional e-mails, via a clearly visible check-out that will be in the footer of all sent messages (“Logout” or “Unsubscribe”). By clicking on the link, the user will simply be unsubscribed from receiving promotional e-mails. Due to the natural functionality of the website, the user will always receive an email in case of requests for the forgotten password. User can always request removal of his data from our database via sending a mail with subject DELETE to info@uvi.plus (keep in mind that we will delete your data across all UVI Network websites). We are then required to delete all stored data associated with the address from which the request mail was sent. Due to the natural functionality of the website, we reserved the right to remove all user data (e-mail address, name / nickname, other data that a user can enter on the profile) and replace with an automatically generated email address and a name that has no connection and in no way indicates the user’s name or e-mail address. We will remove all other data or enter automatically generated characters. The user may enter additional information to his profile that is visible to the public, except in cases where they are recorded differently. All contact forms and other forms for sending on the website serve only for communication and the information entered is not used for further processing (for example: sending promotional messages), unless clearly indicated on the form.

Rules on cookies

The new Electronic Communications Act (Official Gazette No. 109/2012) brought new rules to the use of cookies and similar technologies for storing information or accessing information stored on a computer or a mobile device of the user. User privacy is very important to us, so we strive to provide users with all the information about the cookies we use on our website to enable better website performance and a more pleasant user experience. The information and data we obtain will be carefully guarded and used exclusively for the purpose of providing services. 

UVI Network no tracking commitment

In end of 2019 we made commitment that we will not use Facebook (pixel), Google (gtag) and other third party tracking tools.
Your account is safe in UVI Network and we use all possible resourses to protect your account and your privacy. For tracking users behaviour on stores and how our stores performes we use our self nosted anonymous Matomo/Piwik service.